Our fan Sam, is a normal married man aiming to enhance his future potential customers. He is thirtysomething as well as wed with two little ones. He deals with his family in rented lodging with the regional council appointed real estate organization. He works full time 9-5 with the local council as a HR officer and is likewise a part-time fully grown trainee researching Organization Administration 2 evenings weekly.

Sam mosts likely to virtually every house video game and around 5 away games per period, yet he is not a season ticket owner. He angled manage the one-off price and also does not know about the budget strategy repayment terms. He generally fulfills a close friend at a neighborhood bar before house games, as he believes it is as well pricey to drink and eat in the arena.

Sam has a ‘Citizens and Advocates’ smart card released by the local football club as part of a joint venture with the neighborhood council. The card is a Football Club Membership Card with a closed purse, a payment facility that is only valid in the stadium and also the club’s retail outlets (a shut bag possessed and operated by or on behalf of the club can produce numerous hundreds of pounds in extra earnings as well as effectiveness gains).

The ‘Locals and also Advocates’ smart card likewise permits repayment by Europay/ MasterCard/ Visa (EMV) and also is Local Authority Smart card Specifications e-Organisation (LASSeO) & Integrated Transport Specifications Organisation (ITSO) certified. This means that it can be used to get to council gave services and on local transport. The card has also been developed as well as encoded according to the emerging Requirements for Smart Card Modern Technology in Stadia.

MONDAY

Sam visit to the club’s site and also checks the components for the coming month. He chooses to purchase two tickets for tomorrow evenings cup video game, when he will take a friend from job who has never ever been previously. Sam merely enters his ‘Locals and also Advocates’ smart card number into the acquisition display. He selects to pay for the ticket with the EMV settlement. Once the acquisition is total Sam examine his Commitment points equilibrium as well as it has actually enhanced by 200 (100 per ticket) He selects the ‘print in the house’ choice, prints both barcoded tickets and afterwards sets off for work.

The bus shows up. Sam jumps on and also offers his ‘Homeowners and Fans’ card, which stores his ITSO certified month-to-month bus ticket to the reader.

At work Sam utilizes his ‘Citizens as well as Supporters’ smart card at the office complex accessibility control reader. This permits him to open the main entryway door. Due to the fact that the card also acts as Sam’s staff pass it additionally has his picture and gives him accessibility to his office as well as various other relevant areas in the structure. At lunch Sam is busy so he makes a decision to eat at the team restaurant. Most staff have council issued cards for Access ID and to pay for food yet Sam’s can use his ‘Locals and Advocates’ card in all council team restaurants. Nevertheless, the e-purse used in council dining establishments does not allow Sam to accru points, unlike the various other e-purse likewise on the card.

At 17:00 Sam leaves the office as well as travels house on the bus once again utilizing his ‘Residents as well as Supporters’ card, which shops his ITSO compliant month-to-month bus ticket.

Monday is one of the two nights a week that Sam participates in a part-time program held at the football club conference centre.

Sam drives to the stadium and also offers his ‘Homeowners and Fans’ smart card to the auto parking obstacle. This opens up as the CRM system informs it that Sam is Studying tonight so is qualified to free vehicle parking. When the evenings research study mores than Sam leaves the parking lot making use of the ‘Homeowners and Supporters’ card to open up the exit barrier.

When Sam gets residence he inspects his Commitment Points equilibrium once again and sees that he received 50 factor for participating in college, as belongs to a local ‘Self Growth’ program run by the council as well as supported by local companies.

Variety of uses the ‘Citizens and also Advocates’ card. (10 ).

Week in the Life of a Football Fan with a Resident’s Smart Card

Part 2 of 8

TUESDAY

Sam follows his normal routine making use of the ‘Locals as well as Fans’ smart card on the bus and also to access his office complex. At lunch time he goes in to the local library as well as borrows a book associating with his Service Administration course. He utilizes the self-service workdesk and also presents the ‘Citizens and Supporters’ smart card to sign up the loan of the books, as the card also serves as a library card.

Sam decides to go straight to the football club from the office as well as satisfies his pal outside the stadium. Sam realises that he has actually forgotten his ticket, however is not worried as he simply goes to the club store where they read his card as well as confirm he was issued with a legitimate ticket. They then confirm the accessibility control system to accept the card. (In truth Sam did not require to do this as when he made use of the card to ID himself online the previous day when acquiring the tickets, the card and also the barcoded ticket were automatically included in the access control system as valid for entrance for this video game. The system nevertheless would only accept the initial kind i.e. card or ticket for access, once one form had been utilized the second would be automatically rendered void this is for security and revenue security purposes.).

Sam’s pal gets here and also they both get in the arena Sam with the ‘Homeowners as well as Fans’ smart card and also his pal with his own barcoded ticket. In the stadium Sam as well as good friend both get a beverage as well as something to consume. As Sam has the ‘Citizens as well as Supporters’ smart card he goes straight to the cashless payment queue which is much shorter than the cash money line up. To increase take-up of the new ‘Locals and also Supporters’ card there is a discount on all items when paying with the pre pay e-purse. Sam pays making use of the closed e-purse as well as he is offered quicker than his friend that is paying with cash. Sam additionally saves money. Sam after that gets a sms message from the football club Events Team thanking him for getting in the arena early as well as uses him a BOGOFF (Buy One Get One Totally free) offer on the new line in pasties from a regional bakers if he utilizes his closed e-purse for repayment.

Sam and also pal see the initial fifty percent throughout which Sam tops up his e-purse on his ‘Residents as well as Advocates” smart card by sms message Then at half time he makes the most of the BOGOFF deal.

After the match good friend Sam uses his ‘Locals and also Advocates’ smart card for the bus trip residence. At home Sam checks his loyalty account and also sees a total amount of 125 brand-new factors from his acquisitions and due to the fact that he got in the stadium early.

Number of uses of the ‘Homeowners and Supporters’ card. (10 ).

Week in the Life of a Football Fan with a Citizen’s Smart Card.

Component 3 of 8.

Wednesday.

Sam follows his common regular into job making use of the ‘Homeowners as well as Advocates’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.

When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.

After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.

At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.

Number of uses of the ‘Residents and Supporters’ card.( 14 ).

Week in the Life of a Football Supporter with a Resident’s Smart Card.

Part 4 of 8.

Thursday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.

Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.

As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.

Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.

When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.

Number of uses of the ‘Residents and Supporters’ smart card (12 ).

Week in the Life of a Football Supporter with a Resident’s Smartcard.

Part 5 of 8.

Friday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to the councils ‘One smart watch  Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.

As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.

After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.